A) A phone number is recommended for delivery. Additionally, leave the correct email address in your order to receive order confirmation and shipping confirmation.
B) Australia and United States are our logistics hub of (Only United States) DHL. Rest assured your item will be shipped to your place soon.
C) Hawaii, Alaska, PO Boxes, APO/FPO & U.S outlying territories are not accepted. Your address should be detailed enough (please include apartment or unit number.) Nondelivery or extra shipping fee due to personal reasons will not be taken by Serenity Handmade Jewelry shop.
D) * Your order can be tracked ONLY when it arrives in our USA facility. Kindly allow 4-5 days of shipment to USA, then check the USPS tracking number we e-mail to you. We greatly appreciate your patience. Should you have any questions, please reach out to our customer service through the Contact Us form here at Serenity Handmade Jewelry.
E) DISREGARD the 2-Day Shipping option at checkout. ALL our items take 5-7 days for delivery due to popularity, with a maximum of 10 day-delivery time. This is clearly posted in each one of our items' descriptions. DON'T order if you absolutely need the item within a week or two! Allow ample time for the item's delivery.
F) Lastly, if you haven't received your item by DAY 14, please feel free to reach out. We are more than happy to provide a full refund.
Take comfort our items are handmade and shipped from the United States.
Thank you for taking the time to read our shipping policy at Serenity Handmade Jewelry, an online shop by Katie Melissa.