WHAT IS GIRL HEAVEN?
Girl Heaven is dedicated to providing rare and trendy items for women at discounted prices. We ensure this by partnering with global merchants and jewelry artisans in order to provide you the best prices and a unique global shopping experience.
This means that your order is shipped from global areas such as the United States, China, and Canada.
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- For non-promotional items, shipping is FREE for many products advertised on our store.
- Our shipping threshold is $10, meaning items purchased for under $10 don't include free shipping.
- How long does it take for an order to arrive?
- This depends on the product ordered. For promotional "FREE" items it may take 3-5 weeks to arrive since our items are coming overseas and from different warehouses.
For non-promotional items, the shipping can take anywhere from 14 to 30 days. This is due to item popularity.
- Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep email administration down to a manageable level.
- Can I have a tracking number?
- Not all our vendors for promotional "FREE" items provide tracking numbers as we're shipping from different overseas warehouses. But just in case we have provided one, it is usually become available 5-10 days after shipment.
- We guarantee delivery, so there is no need to worry. If you haven't received your item within 40 days please let us know by filling out the Contact Us page here at Girl Heaven. We will contact our supplier(s) and happily provide a refund when applicable.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't worry if you don't receive all of your items at once…they are on the way. :)
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email wrong or mistyped. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- Are the "FREE" items really free?
- YES! For our promotional items (only available certain times of the year), all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
- What is your refund / exchange policy?
- We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order
(wrong item, defective product, etc.),. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- Kindly return it to us in its original packaging within 15 days of delivery and we'll be happy to issue a refund or replacement.
Please Note: Although many of our items
shipdirectly from our USA warehouse, certain "special order" items ship directly from our manufacturer in China and therefore arriveby China Post. Please allow 3-4 weeks for replacement on special orders.
Please Note: Customer pays return shipping on exchanges.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us by filling out the "Contact Us" form here at Girl Heaven.